Application Service Mapping/Discovery Analyst
Royal Bank of Canada
Toronto, Ontario, Kanada
Lamar langsung di RBC Careers - About RBC
Royal Bank of Canada
Toronto, Ontario, Kanada
Lamar langsung di RBC Careers - About RBC
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| Royal Bank of Canada |
Come Work with Us!
- At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
- Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Application Service Mapping/Discovery Analyst
Job Description
- Developing and maintaining service models by working directly with the application subject matter experts and mapping out their infrastructure components. Then build relationships between the model and the business capabilities and services.
- Designing of Signature (Pattern-Based) Service models with a unique signature to identify a product software component, including our custom built applications.
- Responsible for the discovery data in the global IT environment, including the managing of new subnets and v-centers as well as analysis of CI discovery issues.
The Service Mapping/Discovery Analyst will play a critical role in the service mapping process and will be responsible for administrative functions related to ServiceNow Discovery as well build and maintain accurate application service models.
What do you need to succeed?
Must-have
- Existing ServiceNow System Administrator experience or equivalent role, understanding the way ServiceNow is designed and configured (relationships tables).
- Experience identifying, investigating, and resolving Discovery issues with working knowledge of UNIX server, Windows server, and network gear.
- In-depth knowledge of networking including TCP/IP ports and firewalls, network protocols, IP networks, subnetting, and network devices, and virtualization environments configurations, i.e. – Hyper-V, VMware.
- In-depth knowledge of ServiceNow reconciliation process and identifying the frameworks that are related to ServiceNow mapping.
- In-depth knowledge of ServiceNow discovery patterns and scripts, especially PowerShell and JavaScript.
- Experience with Application Service Mapping.
- Familiar with the Common Services Data Model.
- Familiar with Application configurations i.e., Middleware, MQ, DB2, SQL, IIS, Storage, clustering, etc...
- ITIL 4 Foundation Certified.
Job Summary
Address:
TORONTO, Ontario, Canada
City:
CAN-ON-TORONTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
Technology and Operations
Job Type:
Regular
Pay Type:
Salaried
Application Deadline:
2023-01-20-08:00
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers
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